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LAST REVISION: August 18, 2021
Who is the Data Controller?
Does Jooki Collect Any Information About Users Under Age 18?
Jooki does not knowingly solicit or collect information from anyone under the age of thirteen (13) and although the Jooki player may be used by children as young as 3, the Services are directed at persons 18 years of age or older. If you are under age 18, please do not attempt to register for an Account or provide any Personal Information to Jooki. If you are under the age of eighteen (18), you may only use the Services with the consent of your parent(s) or legal guardian. If you are the parent or guardian of a child under the age of eighteen (18), or the legal age of contract majority, and have authorized your child to use a Jooki player, or your mobile device, computer or provided a mobile device to such child, Jooki urges you to instruct your child never to give out his or her real name, address, phone number, email address or other personally identifying information while using the Services. Jooki recommends that the Internet browsing behavior of any child should be carefully supervised by a responsible adult at all times. There are no applications or devices in the Services which allow for the verification of your age. All information used to create an Account will be treated the same as information given by an adult.
If Jooki discovers that Personal Information of a child under 13 has been collected without parental or guardian consent, Jooki will take reasonable steps to delete such Personal Information, which may require Jooki to delete the child’s account or App access. If you are a parent or guardian of a child under the age of 13 and become aware that your child has provided Personal Information to Jooki without your authorization and consent, please contact us at email@example.com with the subject line “Personal Information/Children.”
What Jooki Collects and Why
To enhance the content contained on or in the Services, Jooki may gather and store certain general information about your visit or use. “General Information” is information about you or your activities through which you cannot be identified.
Jooki collects this General Information and may use it to generate generic or aggregate statistics about visitors to and users of the Services. In situations where it is possible to do so, General Information may be linked to Personal Information.
“Personal Information” is information through which you can be identified. Providing your Personal Information to Jooki is your choice. Jooki maintains one or more databases to store your Personal Information and may keep such information indefinitely.
To participate in the various services provided on or in the Services, Jooki asks for Personal Information, which may include your full name, address, payment information, phone number(s), and email address(es). Jooki also may collect other information, your first name (no last name), city and/or state, and country, which Jooki considers Personal Information only if combined with any of the items of Personal Information listed in the first sentence of this Section.
The below chart sets forth what information (General Information and Personal Information) Jooki collects, how it is collected and why.
When setting up a Jooki player for the first time with the App, Jooki collects: First Name, Last Name, Email Address, Device Serial Number (MAC), IP Address
Once your Jooki player is turned on, Jooki collects data from it, including: Jooki player version, controller device type, controller operating system, software version, content source (internal or streaming), information about Wi-Fi antennas, battery state and audio settings (such as volume), and error information
Performance Data – Jooki collects performance usage information from the Services, including: Wi-Fi information (such as signal strength), information on how often you use the App versus other control mechanisms, flow of interactions within the App, how often you use the Jooki characters and physical controls on the Jooki player, location data when the App is in use, flower of interactions with the App, and duration of usage of the Jooki player and/or the App
Activity Data – Jooki collects activity usage information from the Jooki player and the App, including: duration of music play, music service usage information, command information (such as play, pause, change volume or skip tracks), information about tracks and playlists, and the Jooki player and/or App playlist
Device Diagnostics Data
In certain situations, Jooki will obtain a “Diagnostic” of your Jooki player. The Diagnostic is essentially a snapshot of everything that has been happening with your Jooki player, including: the music service being used, device configuration, volume level, Wi-Fi signal and router information, error codes, operating system, and version of the App being used with the Jooki player
Jooki collects user information, including: First Name, Last Name, Email Address, Phone Number, Social Media Identifiers (if you contact Jooki through Social Media or associate the Services with your Social Media accounts), the content of your chats, and any communications you have with customer support
User Preferences Data
Jooki collects user preference data from the Services, including: playlist composition (tack titles, albums, duration, play order, etc.)
Jooki collects data when you make any purchases on or through the Services, including: payment information, delivery information, purchasing history, your reviews of any of the Services
Jooki collects data regarding the location of your use of the Services, including: the geographical location information regarding your Jooki player, the geographical location information regarding the mobile device on which you use the App
Jooki may offer the opportunity to refer the Services to third parties. If it does so, Jooki may request and collect your referral’s first name and email address. Jooki may then send a communication to your referral with information about on how to purchase and/or sign-up for the Services
Payment and Service Information
The Services may include social media features, including links to share, post or link Jooki’s content through your accounts with third party social media services. If you choose to interact with social media features on or from the Services, or if you are logged in to your social media accounts while using the Services, social media services may collect information about your use of the Services. Information collected by third party social media services is governed by the privacy policies of those third parties, not Jooki.
Jooki may collect your social media username or ID, social media plug-in information, and URL clickstream to, through and from the Services (including date and time). Information collected by social media sites may include names, titles or descriptions of videos or content viewed through your use of the Services. Your use of the Services and any third-party social media services constitutes your agreement and consent to the collection and use of information about the videos and content you view through the Services.
Location data, as specified in the chart above, may be collected from your use of the Services. The App requires the location service of the phone only when setting up Wi-Fi. You can disable the location service after setup if desired. The IP address and city of the App and Jooki player are collected to facilitate the connection between them and for support.
You can withdraw your consent to the processing of your location data by disabling the geolocation function on your mobile device. PLEASE NOTE HOWEVER THAT DEACTIVATING LOCATION DATA WILL SIGNIFICANTLY AFFECT THE CORRECT PROVISION OF THE SERVICES AND/OR THE EFFICIENCY OF THE APP WITH RESPECT TO THOSE FUNCTIONALITIES BASED ON LOCATION AND/OR MAY SEVERELY IMPEDE THE PURPOSE OF THE APP.
At this time, you CANNOT disable the collection and processing of location data from the Jooki player.
Third Party Advertising
At this time, Jooki does not collect information about your activity on the Services to be shared with third parties for advertising purposes. Jooki also does not allow third parties to collect information about your activity on the Services to be used for third party advertising purposes. Please note, social media services may have their own third-party advertising which is generated from or uses your Personal Information. If you are logged into your social media account while accessing or using the Services, such social media services may serve you third-party advertisements. Such third-party advertisements are governed by the policies of the applicable social media service, not Jooki.
Third Party Analytics
Jooki currently uses the following third-parties for analytics:
Jooki player and App events
To control the loading of Google Analytics script tags
How Does Jooki Collect Information?
In addition to the chart above, your information is collected from the Services, through email and/or through online applications or forms you complete, registration, requests for Jooki or information about the Services, entering sweepstakes or prize promotions, taking surveys, reporting problems, information you volunteer to Jooki, and through any of your other activities with Jooki. The Personal Information that Jooki collects depends on the nature of your activities.
How Does Jooki Use the Information Jooki Collects?
Personal Information you volunteer is used by Jooki for internal verification, to complete requested transactions, to obtain and deliver the requested products, to ensure appropriate legal use of the Services, to provide you notification about updates to the Services, and to help provide you with technical support for the Services.
Specifically, Jooki uses the information it collects about you as follows:
To the greatest extent commercially possible, Jooki shall process aggregate data (which is data that neither identifies you nor can be linked to you, such as statistic data), pseudonymized or anonymized data, rather than Personal Information, when the purposes of such processing can be achieved in the same way.
How Does Jooki Share Your Information with Third Parties?
Jooki shares information about you, including your Personal Information, with third parties, to:
Jooki may also disclose your Personal Information:
What About Information Shared on Community Services?
Jooki may make message boards, blogs, reviews, allow comments and provide other community services available to you on the Services. Please understand that any information that is disclosed by you in these areas becomes public information. When you disclose such information in a comment or on message board, blog, review or any other public forum, you do so at your own risk. Jooki has no control over its use and you should exercise caution when deciding to disclose your Personal Information or any other information about yourself. The information presented in these areas reflects the views of the individual users, providers or hosts and does not necessarily reflect the views of Jooki. Jooki reserves the right (but has no obligation) to monitor the use of message boards, blogs, reviews or other public forums on the Services.
Does Jooki Use De-Identified Information?
How Does Jooki Maintain and Secure the Personal Information Jooki Collects?
Jooki takes commercially reasonable measures to protect the security and confidentiality of your Personal Information, including measures to protect against unauthorized access, alteration, and disclosure. These security measures include, for example, internal reviews of Jooki’s data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where Jooki stores Personal Information.
When the use of the Services involves the transmission of Personal Information, Jooki may use Transport Layer Security (“TLS”) technology to establish a secure connection between your Jooki player, computer or mobile device and Jooki and/or the Services. Jooki may also allow the transmission of encrypted information from your Jooki player, computer or mobile device to Jooki and/or the Services and back again.
Jooki reserves the right to monitor all network and other traffic to and in the Services to identify and/or block unauthorized attempts or intrusions to upload or change information or cause damage to any of the Services in any manner. Anyone using any of the Services expressly consents to such monitoring.
Please be aware that no data transmission over the Internet or which is stored on a Jooki player, computer or mobile device connected to the Internet can be guaranteed to be 100% secure, so while Jooki strives to protect your Personal Information, Jooki cannot ensure or warrant the security of any information that you voluntarily give to us.
Country of Data Transfers
By using the Services, you consent to the collection, processing, storage and transfer of your information, including Personal Information, in and to the United States.
Can My Personal Information be Corrected or Deleted?
You cannot access your Personal Information contained in Jooki’s database. Jooki will make good faith efforts to correct such data at your request if it is inaccurate or delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. If you want to change or request deletion of the Personal Information that Jooki has for you (i.e., changing to a new email address), please contact us at firstname.lastname@example.org or by mail at:
Attn: Privacy Request
701 Brazos St, Austin TX 78701
Please note in order to protect the security of your information, you will be required to properly identify yourself before Jooki can process such a request. This may include requiring you to provide proof of identity, such as an identification card or driver’s license.
You understand that any correction and/or deletion request does not guarantee complete access to or complete deletion of your Personal Information, as the law may not permit or require complete access or deletion in certain circumstances.
How Long Does Jooki Retain Information?
When you visit or use the Services, Jooki may place a cookie in a file directory on your computer or mobile device. A cookie is a small text file that is placed on your computer or mobile device to uniquely distinguish your visit to a website or use of an online service or mobile application. The information that cookies collect includes the date and time of your visit and your registration information. Cookies may offer you many conveniences for the Services and allow Jooki to recognize certain information, such as your browser type, so Jooki knows if you can view certain plug-ins or extensions. They also allow Jooki to streamline your visit to and usage of the Services based on your previous visits and usage.
You may choose what cookies you accept by making a selection in the Cookie Choices available in the pop-up window. You may also configure your browser or device to accept or deny cookies from the Services. However, opting out, disabling or denying cookies from the Services may render parts of the Services inaccessible or may cause certain web pages or parts of the App not to properly load. There are also several services and websites which allow you to visit websites, including the Services, anonymously. Again, you may not be able to access or use all of the content or services available on or in the Services if you use these anonymizing services or websites. If you change computers or browsers or devices or use multiple computers or browsers or devices or delete Jooki’s cookies, you will need to repeat this process for each computer, each browser, and each device.
Does Jooki Use Web Beacons/Pixel Tags?
Jooki may use “Web Beacons,” sometimes referred to as “pixels,” “clear gifs,” or “web bugs,” which are another way (instead of cookies) of helping to personalize your experience on or in the Services. Web Beacons are typically invisible to you and are generally embedded in very small clear graphics files. “Pixel Tags” are small strings of computer code that provide a method for delivering a graphic image on a web page or other medium. Pixel Tags allow Jooki or a third party who serves the Pixel Tag, to set, read, and modify some of Jooki’s cookies.
Jooki may use Web Beacons and Pixel Tags to monitor certain non-personally identifiable information about you, including the URL of the page from which the Web Beacon or Pixel Tag originated, the type of browser used, the IP address of your computer and the time you viewed the Web Beacon or Pixel Tag. While Web Beacons and Pixel Tags do not collect Personal Information, the information collected by them may be used in conjunction with cookies to identify aggregate information about users of the Services.
What Happens with Do Not Track Requests?
Jooki does not currently have the capabilities to recognize the Do Not Track signals, settings or mechanisms, including from any Internet browsers. Therefore, any selection you make within your Internet browser will not be applied to the Services. For more information regarding Do Not Track you can visit www.allaboutdnt.org.
Links or Usage of Third Party Websites or Apps/App Stores
The Services may contain links to third-party websites or apps. Jooki has no control over the privacy practices or the content of such third-party websites. You acknowledge and agree that neither Jooki, nor any of its officers, directors, partners, employees, agents, representatives, vendors or suppliers are responsible for the content, privacy policies, products, services, reliability, viewpoint or accuracy of information on any such websites or apps. Jooki does not control and is not responsible for the collection of personal information by third party websites or apps or any websites or apps not controlled by Jooki.
For California Residents Only – Please Read
Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights around the collection, use, and sharing of their personal information, including the right to request that a business disclose what personal information has been collected by such business, the right to request a copy of that personal information, the right to request deletion of that personal information (unless a business is not required to do so under the CCPA), the right to opt-out of a “sale” of that personal information (if the business sells personal information), and the right not to be discriminated against for exercising any of these privacy rights. These rights apply only to California residents.
The CCPA defines the “sale” of Personal Information as disclosing, sharing or making such information available to another company or third party “for monetary or other valuable consideration.” Under that definition, Jooki does not sell your Personal Information and further will not do so in the future without providing you with notice and an opportunity to opt-out of such sale. Jooki also does not offer financial incentives associated with Jooki’s collection, use, or disclosure of your Personal Information. You may opt-out of sharing your Personal Information by emailing Jooki at email@example.com and as set forth in the Cookie Choices available in the pop-up window. For deletion requests, please follow the instructions above.
Under California Civil Code 1798.83, Jooki currently does not share any Personal Information with third parties for their direct marketing purposes. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your personal information with third parties. If you reside in California and have provided your personal information to Jooki, you may request information about Jooki’s disclosures of certain categories of personal information to third parties for direct marketing purposes. Such requests must be submitted to Jooki at one of the following addresses: firstname.lastname@example.org or
Attn: California Privacy Rights
701 Brazos St, Austin TX 78701
Within thirty (30) days of receiving such a request, Jooki will provide a list of the categories of Personal Information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of those third parties, if any. This request may be made no more than once per calendar year. Jooki reserves the right not to respond to requests submitted other than to the address specified in this Section, requests not labeled or sent properly, or requests that do not have complete information.
If you are a California resident under the age of 18, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted on or in the Services. To make such a request, please send an email with a detailed description of the specific content or information to email@example.com with the subject line “CalBPC 222581 Request”. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested. For example, Jooki may retain the content or information for its own internal records, or potentially a third party Jooki does not own or control may copy the posting and repost it elsewhere.
For Nevada Residents Only – Please Read
Users that are Nevada residents may, under Nevada law, opt-out by directing a business that operates a website or online service not to sell or license certain personal information that the business has collected or will collect about a Nevada resident. Please note, under Nevada law, Jooki does not sell your Personal Information to any third party for resale or license. For more information about how Jooki handles and shares your Personal Information or your rights under Nevada law, Nevada Users may contact Jooki at Nevada@jooki.com. Please note, Jooki may take reasonable steps to verify your identity and the authenticity of your request.
Opt-Out of Jooki Communications/Notifications
You may choose to opt-out of receiving electronic communications from Jooki. To opt-out of non-transactional electronic communications from Jooki, please contact Jooki at firstname.lastname@example.org (subject line: “Opt-Out Email Communications”) to request that you be unsubscribed from any of Jooki’s marketing emails. You must provide your name and email address(es) when making any such request. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any such communication. Jooki will use commercially reasonable efforts to process such requests in a timely manner.
Jooki may also deliver notifications to your mobile device (i.e., push notifications). You can disable these notifications by deleting the applicable app or by changing the settings on your mobile device.
You should be aware that you cannot opt-out of receiving transaction related communications, including regarding provision of services and customer support.
How to Contact Jooki
701 Brazos St, Austin TX 78701
Updated: August 18, 2021